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View allFrequently Asked Questions
What payment methods do you accept?
We accept all major payment methods, including Shop Pay, Clearpay, Klarna, Apple Pay, PayPal, and all major credit and debit cards. At checkout, simply choose the method that’s most convenient for you.
What is your return and exchange policy?
We want you to love your Cocoberri pieces! If you’re not completely satisfied, you can return full-price items within 30 days of purchase. The items must be unworn, with tags still attached. Sale items can be returned within 14 days. To initiate a return, just visit our Returns page or reach out to our support team. Please note, original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility. Once we receive your item, we’ll process your refund or exchange as quickly as possible.
How long will it take for my order to arrive and do you ship internationally?
We typically process and deliver orders within approximately 7 days. Shipping times may vary slightly depending on your location and demand at the time of purchase.
Yes, we ship worldwide, so you can order from Cocoberri no matter where you are. Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your delivery.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your package every step of the way.
How long does it take to process my order?
Orders are usually processed within 1–2 business days before being shipped.
How do I choose the right size?
We recommend checking our size guide available on each product page to find your best fit. If you’re between sizes, we usually recommend sizing up for comfort.